Glamping at Ernest’s Retreat
Terms and conditions
These terms and conditions are a binding legal document which exists between the ‘guest’ and the ‘company’. When payment has been received for a booking it is deemed as acceptance of these terms and conditions.
The company: refers to the Ernest’s Retreat Glamping and Static diversification development on Yewcrofts Farm.
The guest: refers to ‘you’ the individual or group who made payment at the time of booking.
The company reserves the right to change its website and websites through which its glamping and Static sales are offered, including prices, and terms and conditions, without notice.
The company reserves the right to refuse entry to the site, cancel bookings, or instruct people to leave the site at their discretion if deemed necessary and in the best interests of health and safety in relation to both people and animals/livestock (for example due to inappropriate behaviour, dangerous weather or site conditions). All areas of the farm are strictly out of bounds.
Privacy
Contact and personal details may be kept by the company for future mailings and news. If you do not wish to receive these, please let us know. You may also opt out of receiving emails at any time by contacting us. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that financial details are never stored by us.
We will not pass on or sell your details to any third parties.
Booking
To secure the booking full payment of the cost of the stay is required by the guest. Confirmation of the booking will be sent after the deposit has been received.
The guest is responsible for disseminating the appropriate information to all adults staying on the site for that booking period.
Appropriate information includes these Terms and Conditions, information for glampers, including directions, and on arrival, the Information Pack within each Glamping Unit. The purpose of this is to ensure they are fully aware of the nature of the site (which is adjacent to a farm), Health and Safety issues, the wider livestock, the facilities, and appropriate clothing and footwear they require. If ever in doubt, then we encourage guests to ask questions before arrival. Farms are changeable places and we always ask that guests take extra care whilst on the premises and do not go anywhere or do anything they are not sure of.
Payment
Payment is taken online via credit or debit card. Payment is taken in UK Pounds Sterling only. Card details may be securely stored until your departure. We reserve the right to take payment for any damages incurred during your stay. The Ernest’s Retreat Glamping site is considered to be a quiet area. If there are any complaints about your behaviour you will be given one warning. If you continue then you will be asked to leave the site. No refund will be given.
Changes to bookings
Bookings cannot be changed within 2 weeks or less prior to your arrival date.
If you need to make any changes to your booking, please let us know as soon as possible. Where changes are possible there will be an administration fee of £15.
If the cost of your stay increases due to a change in seasonal accommodation charges, you will be required to cover this cost in addition to the administration fee. If the costs of your stay decreases due to a change in seasonal accommodation charges, you will be refunded the difference.
Only one change is permitted per booking and changes must be finalised and paid for more than 2 weeks prior to the original arrival date.
Cancellation - made directly with us
Cancellations must be made 2 weeks or more before the planned arrival date, the booking deposit is non-refundable only the remaining balance will be refunded..
No refunds will be provided for cancellations made less than 2 weeks prior to arrival. A change to an alternative date may be possible in exceptional circumsbetances and depending on the time of year. We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.
In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all money paid to us, by you, within 28 days.
Cancellations for pitch up bookings, if a booking is made through pitch up a non refundable deposit is retained by pitch up on booking.
Arrival and Departure Times
We ask for arrivals between 3pm and 6pm on the designated arrival day.
Should you be later than 6, please provide us with as much notice of this as possible so that we can ensure a member of the team is available to meet you and show you to your pod.
Guests are required to vacate their pod by 10am on the day of departure.
